Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: We offer free domestic ground shipping but you can always upgrade if you need it faster. Final shipping costs depend your choice and you can choose your desired shipping option on the Invoice you see before confirming your order.

Q: What shipping methods are offered?
A: Most packages are shipped via the US Postal Service (USPS). Delivery confirmation numbers are provided for all packages. Occasionally, we also ship via the United Parcel Service (UPS) in cases where shipping with USPS is not possible, i.e. flash products or heavy items.

Q: What payment methods are accepted?
A: We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Checks, Money Orders and Paypal. 

Q: Is my personal information secure?
A: Absolutely! All personal information is secured by a 256-Bit SSL encrypted certificate provided by the Certificate Authority Thawte (a VeriSign company). Furthermore, no financial information is stored on our servers, all payments are handled through our payment processors PayPal, Intuit's QuickBooks Merchant Services (for Mastercard and Visa) and ElectraCash (for electronic checks). You can validate our thawte security cerificate by clicking on the thawte logo on the upper left of any page.

Q: How do I get store promotions?
A: Enter the the respective coupon codes during checkout. Our standard promotions are: free domestic shipping for orders over $100 and a 10% volume discount on orders of $200 and over. These 2 standard promotions are automatically applied during checkout - just make sure to select USPS or UPS as shipping option (if you select 'Standard Shipping' the discounts won't be applied). Some store items are excluded from these and other promotions due to agreements with the manufacturers.

Q: What are Instant Downloads?

A: Instant Download Magic is magic you don't have to wait for. When you purchase an Instant Download magic product from WizardHQ.com you don't have to wait for a package to arrive by mail. You get instant access to the magic trick online - read more

Q: What are Instant Magic Video Streams?

A: Instant Magic Video Streams are magic tricks you don't have to wait for. When you purchase a Instant Magic Video Stream product from WizardHQ.com, you don't have to wait for a package to arrive by mail. You get instant access to the magic trick video or DVD online. There is also nothing to download. You just log into your account and can watch all streaming magic DVDs you purchased from us straight from our website. This is like your personal magic TV. Buy once and watch for as long and as often as you like online at www.wizardhq.com - read more

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