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Customer Comments
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Wizard HQ is my new favorite online magic dealer - the prices, selection, and shipping time are all top notch! Keep it up - thanks!
Perry - Apple Valley, MN USA
Constant communication and assistance, fast shipping, very responsible and trustworthy store.
Jasper - Lier, Belgium
5 stars in all categories. The service was excellent, the product arrived promptly and packaging was great.
Doug - Ogdensburg, NY USA
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M A G A Z I N E
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Store Policies
| Payments |
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We partner with PayPal and Intuit for all financial transactions and payments must be received in full before orders ship.
- Credit card payments preferred
- Visa and Mastercard payments are processed through Innovative Merchant Solutions (an Intuit company); all other credit card payments are accepted and processed through PayPal
- Check payments are accepted, but payments must be received and clear in the bank before items ship - including money orders and cashier checks. Expect 1-2 weeks mailing, processing and clearing time from the time you mail your payment.
- All returned/bounced checks (paper or electronic) are charged a processing fee of $25.
- PayPal accepted
- Sales Tax: 8.75% (only if shipped to California)
| Shipping |
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Shipping is obviously a necessity. However, we don't want to sell you shipping services. We are selling high-quality magic effects and strive to get them to you as fast and cost-effective as possible. For this reason we make use of USPS's shipping services to keep shipping costs low. Characteristics of our shipping service include:
- All orders ship within 1 business day (Mon - Fri)
- FREE GROUND shipping on all domestic orders (low expedited and international shipping rates)
- USPS is our prefered shipping provider, occasionally we use UPS where necessary (i.e. flash products and heavy items)
- All orders ship with delivery and/or signature confirmations
- International orders require insurance; except Canada
- International orders have to pass through customs in your country of residence; please review any applicable import fees and custom processing durations (in addition to shipping durations); we can't influence either and for this reason require international insurance for our mutual security.
- We have been selling internationally for several years and most shipments arrive on time. However, occasionally foreign custom processes delay arrivals; in such cases it can take up to 45 days (60 days for Italy) before shipments can be declared lost and payments refunded or orders reshipped.
Order Fulfillment
While we do our best to always keep all products in stock, some items occasionally sell out before replacements arrive. In this case you will be notified within 24 hours with the option of a full refund.
Returns
100% SATISFACTION GUARANTEE. Wizard Headquarters offers a 30 Day Money Back Guarantee on most products purchased from our store; this guarantee covers all items with a Wizard Headquarters store price of $200 and below (Instant Downloads and Video Streams excluded). This guarantee is unique in the magic industry (compare us to other stores). Should you ever receive a defect product, we'll even reimburse you for the return shipping costs for the lowest cost shipping option. Please contact us at returns@wizardhq.com for return instructions BEFORE sending anything back. Generally, we need to receive items back in unused, resellable condition, before we can send replacements or give refunds. A 10% restocking fee applies to all non-defect returns.
Store Prices
Our advertised sales prices are clearly identified next to terms like 'Price' or 'Our Price' on each product page and shown close to or next to the 'Add to Shopping Cart' or 'Add to Cart' buttons. Occasionally product descriptions might refer to previous promotional prices or introductory offers when a product was originally launched. These reference inside product descriptions do not constitute an active offer and/or advertising and are superseeded by the official store prices, displayed as described above.
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2010 Wizard Headquarters Inc.
